Testimonials

Thank you for your recent telephone call following my two weeks break at Hill View House. Please pass on my best wishes to the staff and carers that made my stay so very pleasant.

I've always led an active live and have been fortunate enough to have friends and family about me. However, at times, I find the daily chores and maintenance of my own home a burden (particularly when I've been a bit off colour), and I've been looking at all options available to make my twilight years happy and stress free, for both my family and I.

My recent stay with you was to 'test the waters' and I never imagined that I would fit in so comfortable and so quickly. I really enjoyed the daily activities and social interaction with staff and other residents, which kept me active and interested. It was also great to be able to retreat to my room for solitude when I needed it. I felt very comfortable and safe at all times.

The changing menu and choice of meal, as well as morning, afternoon and evening teas was welcomed and gave me a break from cooking and cleaning. My family were very happy to see me so settled.

I've always been fiercely independent and never really thought that I'd see myself entering an aged care residence, but my experience at Hill View House could not have been better and I am certainly warming to the idea.

We wish to express our gratitude for the care, concern, compassion and integrity of the people who make HilView an outstanding organisation in the delivery of care to the aged.

Our experience of the care Hill View provided during our mother's recent illness is one of wonderment. Your process of caring for our mother incorporated meticulous attention to the mental, emotional, physical and spiritual needs of our mother. For example the people who make Hill View had a unique ability to listen, tune in to the needs of mother and the family. Your willingness to consult and make staff available to discuss care, and palliative care processes was in our experience unparalleled.

The process of reintegrating Mother back into Hill View on her return from hospital was wonderful to witness. The way that staff and management ensured the fears and concerns that mother was experiencing as she adjusts to the change in how she sees herself as she travels the continuum of care from low to palliative care was a truly humbling experience.

Our sincere thanks for looking after our mum.

Dear Management and Staff of Hill View House, Ashmore,

I wish to thank you sincerely for the womderful care and attention you recently gave to my wife  during her respite care at your excellent establishment.  Your friendly and competent staff made her stay so much more pleasurable than a previous experience she had in respite and I felt so much more relieved whilst I was in hospital and recovering from my operation knowing she was being so well looked after during this trying time for us both.

I enclose a poem fortuitiously emailed to me today which I hope you will pass around although it appeared to me that your staff were well versed in the care of the aged.  It is a very thought provoking piece which I hope you will enjoy.

Kindest regards and with many thanks.

Thank you for your help today,

I thought it was kind.

You wiped each and every knife and fork,

And didn’t even mind

You helped with doing the tea trolley,

We went to every room.

And then I couldn’t find you,

As you had left a little soon.

But there you were quite happily,

Going about your way.

Trying to help me once again

Throughout my busy day.

You help me fold the serviettes,

And often with a smile.

I used to stop and watch you,

And think a little while.

I thought about your kindness,

And I wondered about your life.

I could see a nurturing mother

And an always caring wife.

I heard you sing a song one day,

What a true and lovely surprise.

I couldn’t stop from hugging you,

With tears filling up my eyes.

You made all of us so happy Dot,

Staff and residents too.

There really wasn’t that much Dot

That you would never really do.

So once again we thank you Dot,

And we give to you our love.

And we can find some peace

In knowing that you are with the lord above.